Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality acrylic sheets and plastic materials suitable for industrial, commercial, and personal use.

2. Where are you located?

We are based in the United States:

ClearCore Plastics LLC
209 Wright St. Apt 206
Lakewood, CO 80228
United States

3. How can I contact you?

You can reach us through the following channels:

• Email: plastics@clearcoreplastics.com
• Phone: +1 (770) 657-3068

We typically respond within 24–48 business hours.

4. How long does shipping take?

Shipping times vary depending on your location:

• United States: 5–10 business days
• International: 7–15 business days

Please note that delays may occur due to customs or carrier issues.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor your delivery status.

6. What payment methods do you accept?

We accept major credit cards and secure online payments. All transactions are processed through trusted third-party payment providers.

7. Can I cancel my order?

Yes, orders can be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

8. What is your return and refund policy?

We accept returns under certain conditions. Items must be unused and returned within 7 days of delivery.

For full details, please refer to our Refund Policy and Returns & Exchanges Policy.

9. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will review and offer a replacement or refund where applicable.

10. Do you offer custom sizes or bulk orders?

Yes, we offer custom-cut acrylic sheets and bulk order options. Please contact us for more information.

11. Are there any items that cannot be returned?

Yes, custom-cut or made-to-order items, as well as clearance or final sale items, are non-returnable.

12. Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

13. Will I be charged customs fees?

For international orders, customs duties or import taxes may apply depending on your country. These fees are the responsibility of the customer.

14. How long do refunds take?

Once approved, refunds are processed within 5–10 business days to the original payment method.